Monthly Archives: June 2010

Invitation to “The Bridge”

Probably relevant only to my fellow “Mid-Atlanteans” (within a two-drive of Washington DC) but: The “Bridge to Integrated Direct Marketing and Fundraising” conference is coming up on July 26-28.  This is the fourth year of a joint endeavor by the … Continue reading

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Lessons from a bad donor experience

In my previous post, I described a recent bad experience trying to stop credit card debits resulting from an inadvertent sustainer gift.   The organization apologized and promised to resolve problems that led to my frustration.   If you haven’t read the … Continue reading

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How to create a very Unhappy Donor

UPDATE 15 June 2010:  Ocean Conservancy resolved this with an apology (accepted) and offer to refund donations debited (declined).   Further thoughts in the next post. I’ve donated to Ocean Conservancy off and on for quite some time.  $50 or so … Continue reading

Posted in "happy donors", email/internet | 1 Comment