Archive for March, 2010

Fundraising “above the fold”

Wednesday, March 31st, 2010

I recently received a flurry of email exchanges on the issue of whether it’s still essential to load content at the top of a web page … “above the fold” in old newspaper parlance and current web design argot.

This article sparked the discussion.  Here Jakob Neilsen affirms his past retraction of the old “keep key content above the fold” maxim, while at the same time cautioning people to design for limited attention spans.

Someone tossed this post into the discussion, a delightful demonstration that the fold needn’t be a barrier.  Written by Paddy Donnelly, though the source is very hard to find, since it’s so damn far below the fold!

All valid considerations, yet, Paddy aside, fundraisers will be well served to KEEP YOUR ASKS ABOVE THE FOLD.  You don’t want anyone to miss these, since they pay the bills.

The “fold” is still an active concern in email, only it’s a tad tighter piece of geography.

What do people see in their email preview pane?   Not much.

So it’s critical to get a gift opportunity in front of the recipient in that split second. 

“People would rather delete than scroll”  is still a sound guideline.

That said, you can also leverage that space to BUY READERSHIP in what follows … essentially get people to start reading, much as Paddy’s page does.

An anecdote from the early days of emails, the mid 1990s.   Use of graphics was quite limited back then.  A friend had written an email campaign for a tech company.  In one highly successful email, a picture of a face was cropped in half in the preview pane.

Trying to “improve” the email, an art director slid the image up and to right, so the full face was visible.

The result?  A big drop in response.

People had evidently started scrolling out of our species’ natural need for completion … to see the entire face.   This bought READERSHIP … the email was open and being scrolled.

When the face was in full view, no scrolling was needed, no readership bought.

The second step to maximizing donor lifetime value?

Friday, March 26th, 2010

To maximize success in any persuasive endeavor, think incrementally.

The envelope is created to sell the next step:  opening.

Each aspect of a letter sells the next step:  continuing readership.

The letter as a whole sells the next step:  A gift.

We can’t see the conversion rate, yet we can actually measure it with testing.

When you change the envelope, you get a different response.  If nothing else changed, I’ll argue that the difference is attributable to the ability of the envelope copy/design to get it opened.

Bigger picture:  An addressable group of people who donate to similar causes via mail is a qualified list.

The next step:  Converting to a qualified prospect — someone who gives once.

If you’re doing average, about half of these people convert to the next increment by the end of the year:   Donors! … people have given a second time.

We could conceivable build predictive models for each conversion phase, but only with donors (second time givers) does the curve take a sharp uptick.  When they give a second time, they’re very likely to stay with your organization for a long time, several years at least.

The best time for conversion?

Within three months?   A good benchmark, yet we know that …

… people are MOST likely to make a second donation within days after the first.  The likelihood steadily diminishes over those three months, before a sharp fall-off.

So it makes absolute sense that TIMELINESS of a Thank You communication is critical to lifetime value.  As each day passes, the window of opportunity narrows.

When the Thank You sparks the second gift, you’ve completed conversion with great cost efficiency.  (Search “Welcome Kits” in this blog for more on that topic.)

But no Thank You is powerful enough to convert all first-timers into donors.  So what else can we do?

Find your powerful “evergreen” house-file mailing — that package you can reliably mail one a year and get a great return.

Mail that to those who don’t send a gift in response to your Thank You.

Use other channels.

I know of one organization that sends two emails a week to first time online donors.  With great success.

Sure, they anger a “lead” or two, but if they convert 40% of their other leads to Donors, that’s a big win.

Crazy?  Contacting people too much?

Someone on the Board will likely tell you so.

But organizations lose far more donors due to contacting them to LITTLE than by communicating too much.

The first step to maximize donor lifetime value?

Saturday, March 20th, 2010

Here’s your #1 best action when you want to have the best donor cultivation … the best donor retention … the greatest bequest giving … the best lifetime donor value …

Acquire the right donors!!!

Duh?  No, really.

For smaller organizations, many donor files are cluttered with event attenders, inquiries, volunteers, friend-get-a-friend donors, etc.

Your best-potential donor is acquired via direct response — someone who got on board as the consequence of your invitation to give.

These people will respond to direct mail and email appeals.  They proved this.  At least once.

These donors were brought on board by your mission.  They weren’t just being polite to a friend or someone standing at a booth.

If you’re doing things right, they also responded to an EMOTIONAL appeal.

Not stats about your challenge, your mission, or your accomplishments.

They responded to an appeal to their heart — a specific example of your effectiveness wrapped in strong emotion-driven storytelling.

Donors who emotionally engaged with your organization’s mission and responded to your request for funds.   They’ll keep on giving, as long as you continue to engage them emotionally.   For a LONG time.  Some even longer:  in their wills.

What makes a good fundraising letter work?

Monday, March 15th, 2010

It’s like face-to-face persuasion.   Persuasive copy reads like someone talking.  Not formal.  Not necessarily complete sentences.  Paced.   Pauses.  Emphases.  Excitement!

It buys readership and action incrementally.  Your opening sentence buys readership in the next sentence.  Every place the eye lands is a sales point for further readership.  Openings of paragraphs.  The start of your P.S.  Block indented copy.  Handwritten call-outs.  Each persuades the read to read more.

It talks to the reader’s predispositions.  You’ll never convince those who don’t agree with you.  The reader is receiving this because she demonstrated agreement with your appeal, usually by giving to your organization before.

It engages readers’ emotions.  Facts don’t persuade action.  Emotion informs and persuades action.  Facts, like reason, should stay out of the way.

You clearly ask the reader to do something.   Send a donation today.   Fill out the Support Certificate.  Mail it, with your check, in the envelope provided.  Donate online with a credit or debit card!  Just go to www.XXX.org.

You create urgency of action.  And I should do this right now because …???

10 Benefits of Direct Marketing for Smaller Nonprofits

Saturday, March 13th, 2010

1. Develops major donors.

2. Provides prospects for planned giving.   (That $10 donor may leave you $50K!)

3. Supports all other marketing channels.

4. Acquires new donors.

5. Produces reliable repeat income.

6. Can effectively upgrade your donors’ contribution level.

7. Cultivates/reinforces donor commitment.

8. Allows you to reach out and touch every donor.

9. Educates donors about your good works and new initiatives.

10. Keeps you in sight and in mind of your donors