Archive for March, 2008

What works: Stamp, no stamp, lots of stamps …

Monday, March 31st, 2008

The results of a few stamp-related tests and observations:

If you’re using postage-paid business reply envelopes, test a “place stamp here” instead of paying postage. Clear cost benefit. Plus I’ve seen many programs also increase response and/or average gift when going from a nonpaid “courtesy reply envelope.” But if this works, test again in a few years. Organizations have seen results reverse over time. Go figure.

The only time I’ve heard about it being tested, removing the “your stamp saves us needed funding” line on a postage-paid business reply envelope INCREASE response.

Live stamps on your reply envelope will always lift response. (The late, great, beloved Max Hart proved and preached this many times.) What works best: multiple small denomination stamps. But the lift is not always enough to offset the additional cost.

Live stamps on outer envelopes will almost always beat a preprinted indicia.

I’ve seen a simulated metermark beat live stamps in some appeals. These were always cases where the organization was making the envelope look “official” … from the government … like tax groups or those dealing with government benefits.

The USPS has only one nonprofit standard-rate stamp, so it can identify your package as “junk mail” at first glance. You can mitigate this by overprinting a simulated cancellation. With this, try images that appear to be commemorative. Example: for the Red Cross, have a cancellation honoring Clara Barton.

How much “faith” should we have in copy?

Thursday, March 27th, 2008

I just received the e-newsletter from npadvisors … a recap of the Nonprofit Technology Conference highlighting a gathering they hosted for folks involved in faith-based online fundraising. Along with topics shared by all nonprofits, they spent time on more focused topics:

  • How much “faith” do we put into our copy?
  • Do we quote scripture enough? Too much?

Quoting the newsletter: “The general consensus was that it’s important to remain true to the faith, but not to the exclusion of those outside the faith who share in the mission. The Quaker organization Friends Committee for National Legislation, for example, lobbies for peace and says that only 35% of their supporters are Quakers. “It seems the concept of peace has a broader following,” said its representative.”

Yep, many causes that sound centered on a denomination or religion attract many like-minded folks. After Katrina Catholic Relief Fund was inundated with online donations from people of all faiths. After the Tsunami that hit Southeast Asia Christian Children’s Fund received heavy online giving. (Not all who sponsor CCF children are Christian, of course.) And AFSC has received many emergency donations.

All three merit donations during emergencies for one shared reason: they have people on the ground everywhere in the world. So they’re better able to deliver emergency aid. The news media know that, and recommend accordingly during disasters.

And with each of these groups, the cause has transcended the roots in a particular faith.

Still, with these and all organizations whose names identify their faiths, religious language is an issue in everyday donor acquisition and appeals. Use of scripture and denominational or Christ-centered language must be tested in even the most seemingly obvious environments. More thoughts on all this in a happydonor post to come …

“Pimp My Nonprofit” at sxsw

Monday, March 17th, 2008

South-by-Southwest Interactive 2008 offered the first-time-ever session dedicated to online fundraising. You’ll find an excellent complete account here at the LongStation blog. (thanks!)

I’m engaged in a few DC-based and on international conference organization, so I was surprised to find so much top-drawer work being done by people I’d not encountered before. Shame on me, basically. One — netsquared — was spoken of as DC-based, though some are in part or whole virtual, with experts/consultants in scattered geography.

A few of the great sites mentioned, with commentary thanks again to Aaron Long’s LongStation blog: (more…)

South-by-Southwest overview

Thursday, March 13th, 2008

The 2008 sxsw interactive conference in Austin felt much bigger than last year’s 6,500 registration, with many more sessions, and a dominant theme relevant to the “happydonor” mission …

Last year the buzzword was “Web 2.0″ — an umbrella for user-generated content, including social networking like MySpace and FaceBook, plus mash-ups and other bottom-up web activities.

The year’s recurring theme was providing a “High-Res Web Experience” — really the happydonor approach, beyond user-friendliness to user engagement and empowerment.

Per one speaker: “‘Emotion’ is the ‘experience’ in ‘user experience.’”

This means design and content that pays off for the person visiting the site, rather than being informed wholly by the site’s own interest in itself and its products.

Another speaker tossed out the question: “Which would you rather have your customer say after a visit? …

A: ‘Your site kicks ass’ or

B: “Your products kick ass”

After encouraging us to share our answer with neighbors, she revealed the right answer:

C: “I kick ass.”

Happydonor all the way, in my book.

Here’s a site with sxsw notes worth a browse.

Lookout US! Here comes the future …

Wednesday, March 5th, 2008

While internet via mobile dominates the Pacific Rim and is well established in Europe, it’s lagged in the US, largely thanks to carriers who think of themselves as “content” rather than “channel.”  (Think about it.  That’s the basis for their hegemony and pricing.)

So US nonprofits largely act as though data mobile was sci-fi futuristics.

Well, fasten your seatbelts, US, and start rethinking your email and web.

The smartest e-marketer to teens I know finds that about 14% are now reading email on mobile and resonding with web log-ons via mobile browsers.

Too often we envision our current donors as using rotary phones.  And for most causes at this moment, that characterization may be sound.

But the audience we NEED to maintain our missions is shifting.  The iPhone was a huge step.  But only the beginning.

What’s that mean for you? (more…)